Terms & Conditions

It is the intention of Royal Homes (hereinafter referred to as “The Company”) that all terms of the contract between the Customer and The Company are contained in this document and specifications (if any) provided to the Customer. If the Customer requires any changes, they should ask for these to be put in writing. This should avoid any further problems surrounding the Company and what The Company is expected to do.

1. Access

The Purchaser shall grant The Company’s representatives unrestricted access to the premises at all reasonable times for the purpose of taking measurements, carrying out the works forming the subject of the Contract, and for any subsequent remedial work if required. In some cases, The Company may need to site skips or vehicles on the premises in order to complete its contractual obligations. In the event of access being required to neighbouring land, it is the Purchaser’s responsibility to ensure that access is granted, and The Company shall not be held liable for any delays arising out of the Purchaser's inability to gain such access.

2. Right to Cancel

The Purchaser has the right to cancel the Agreement and is referred to the Notice of Cancellation Rights below.

3. Survey

As soon as practicable, and in any event within 14 days of this Agreement, The Company will arrange an appointment for detailed measurements of the proposed works to be taken by a representative of The Company (“the Survey”) so that The Company may satisfy itself of:

(a) the technical viability of the works;
(b) compliance with current laws and regulations;
(c) the appropriateness of the price specified overleaf in light of (a) and (b).

The Survey will be carried out at the earliest opportunity and not later than 21 days after the date of this Agreement, subject to access being provided in accordance with clause 1.

The Company enters into this contract on the basis of our representative’s assessment of your requirements but it is conditional upon The Company’s technical survey. In the event of an unsatisfactory survey report, we reserve the right to cancel the contract after having given you a full written explanation of the adverse conditions encountered. All monies deposited will be refunded. The contract will then be null and void.

4. Survey Findings & Modifications

The Company agrees to supply the products at the price specified in the Agreement, subject to the surveyor’s approval of the feasibility of the works, site conditions, and correctness of the price.

As a result of survey findings, The Company may need to carry out additional enquiries or further investigations. If so, The Company shall send written notification to the Purchaser within 14 days of the Survey advising that the Contract is suspended for a period of 28 days (“the Suspension Period”).

During the Suspension Period, The Company shall either:

(1) confirm in writing that no modifications are required; or
(2) provide written notification of any modifications required to the works and the price.
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Where modifications to price or works are required due to the Survey, The Company shall send the Purchaser written notice explaining the reasons (e.g., legal requirements or discovery of asbestos-related materials not visible at the original inspection).

If the Purchaser does not accept the proposed modifications within 14 days of notification, the Contract shall be cancelled.

The Purchaser is responsible for ensuring that consents under the Party Wall Act 1996 are obtained. Failure to secure such consents will result in cancellation of the Contract.

The Company reserves the right to cancel the Contract in the event of unsatisfactory credit references or under Clause 12.

The Company will, when required, apply on behalf of the customer/client for any necessary planning permission or consent, the cost of which is included in the contract price. If planning permission requirements were not disclosed at the point of sale, The Company reserves the right to charge for additional costs incurred. If permission is refused after appeal, the contract will be terminated and the deposit refunded, less reasonable costs incurred in pursuing third-party approval.

5. Entire Agreement

These written terms and conditions represent the entire agreement between the parties in relation to the provision of services by The Company.

6. Pricing & Payment

(a) The price is quoted on the basis that full payment will be made on completion. The Customer should not withhold more than 50% of the balance in the event of any alleged defect.
(b) The Company’s personnel are authorised to accept cash or cheque in favour of Jurassic Home Solutions only.
(c) All goods remain the property of The Company until all outstanding balances are paid.
(d) If payment remains outstanding after 5 days, 2% of the outstanding amount will be added monthly or part thereof.

Note: Imperial Homes Southern Limited, trading as Royal Homes, is not associated with any government scheme or governing body by way of funding, partnership, or incentive. We are an independent company.

7. Defects & Warranty

In the event of any fault occurring due to faulty materials or workmanship, the Customer should contact The Company and defects will be rectified in line with the Consumer Rights Act 2015.

This guarantee does not extend to:

(a) damage or faults due to accident, misuse or neglect by the Customer;
(b) damage caused by persons other than The Company’s personnel.

All manufacturer warranties related to products will be passed to the Customer within 28 days of installation.

8. Deposit Refunds

If the Contract is cancelled under Clause 2 or 4, any deposit paid shall be returned in full.

If the deposit is not refunded under the above clause, it shall be held against charges arising under Clauses 13 or 14, or as partial settlement of the contract balance.

9. Approvals & Planning

(a) If the Purchaser fails to inform The Company that the premises are a Listed Building or in a conservation area, The Company shall assume that either they are not or that consent has been obtained.
(b) If required approvals can only be obtained by revising the works, The Company will quote a revised price. If this is not accepted within 7 days, the Contract will be cancelled.
(c) If approval is not forthcoming, the Contract will be cancelled.

10. Cancellation Charges

If cancelled under Clause 12, The Company will retain 10% of the contract value (excluding VAT).

If the Purchaser cancels outside the permitted terms, The Company reserves the right to charge:

(a) 25% of total contract price if cancelled before Survey;
(b) 30% after Survey but before ordering materials;
(c) 80% after labour has been scheduled and materials purchased.

11. Samples & Materials

Samples and photographs demonstrate a typical installation and are not guaranteed to match the installation precisely.

Concrete block, resin, and natural stone products may have imperfections and shade variations. Dimensions may vary within a tolerance of 30 cm. The Company accepts no liability for such variations.

12. Additional Work

The Company will not undertake re-siting of meters, gas, drainage, plumbing, cabling or removal of tree roots unless agreed in writing. Any such issues discovered during excavation will be chargeable.

13. Delays

The Purchaser may issue notice requiring completion within a reasonable period (minimum 6 weeks). If work is not completed within this extended period, the Purchaser may cancel the Contract.

The Company is not liable for delays caused by factors beyond its control, including adverse weather. Where the Purchaser cancels part-completed work, they remain liable for work already carried out.

14. Installer Guarantee & Exclusions

Royal Homes offer a 12-month installer guarantee.

Exclusions include damage caused by:

• weathering, storm, earthquake, flood
• neglect, lack of maintenance, impact damage
• commercial use
• sealants applied by Customer
• sub-soil movement
• efflorescence
• plant growth, weeds, moss
• colour fading
• installations outside the UK mainland (except Isle of Wight)
• business losses

Work outside 8am–7pm Monday–Friday is chargeable at the prevailing rate.

15. Making Good

The Company will make good any installation damage to adjacent lawns, rendering, tarmacking or brickwork. Exact matches to turf, tiles, or specialist finishes cannot be guaranteed.

The Company accepts no responsibility for structural defects at the property.

16. Finance

Where the Purchaser arranges finance, installation may be deferred until written confirmation of finance approval is provided.

17. Ownership

By signing this agreement, the Purchaser confirms they own the property and have authority to enter the contract. Ownership will be verified at Survey. If ownership cannot be verified, The Company may cancel the agreement or continue subject to reasonable stage payments.

18. VAT

The contract price includes VAT at the prevailing rate unless marked VAT-exempt. Any variation in VAT after contract date will be applied to the Purchaser.

19. Company Details

Royal Homes is a trading style of Jurassic Home Solutions.
Registered address: 57 Bridlebank Way, Weymouth, Dorset, DT3 5RP
Company No. 1528771A

20. Company Details

Date of issue: ___________

Royal Homes,
57 Bridlebank Way, Weymouth, Dorset DT3 5RP

1. You have the right to cancel this contract, if you wish, within fourteen calendar days starting on the day this Notice of Right to Cancel is issued. Cancellation should be communicated in writing by Special Delivery, post or email to the address shown above. You are advised to take a copy of the Cancellation Notice before returning it to The Company. The following Cancellation Notice (Part 2) may be used to exercise this right as stated above. If using post, it is advised to obtain a Certificate of Posting or Recorded Delivery slip. Deposit refunds may take up to 14 days. If you require the work to commence before the fourteen-day Cancellation Period expires, you are required to confirm this in writing and can use Part 3 of this form to do so. If you have agreed in writing that work will commence before the Cancellation Period expires and subsequently cancel in accordance with your right, you are advised that reasonable payment may be due for any work carried out.
2. Cancellation Notice
   If you wish to cancel the Contract, you must do so in writing and deliver it to the company named above either in person, or by post or email. You may use this part of this form to do this, but you do not have to.

Complete, detach and return only if you wish to cancel the contract within the fourteen-day cancellation period.

I/we (delete as appropriate) hereby give notice that I/we wish to cancel my/our contract.
Address: ______________________________
Post Code: ____________________________
Signed: _______________________________
Signed: _______________________________
Name: ________________________________
Name: ________________________________

1. Work commencing prior to the expiry of the fourteen-day Cancellation Period (Consumer Protection 2013 No. 3134)
2. The trader must not begin the supply of a service before the end of the cancellation period provided for in Regulation 30(1) unless the consumer:
   (a) has made an express request; and
   (b) in the case of an off-premises contract, has made the request on a durable medium.

By signing below, you have read and agree to the above item (3) and have expressed a request for an installation before the 14-day cancellation period. The consumer ceases to have the right to cancel a service contract under this regulation if the service has been fully performed:
(a) after the request by the customer in accordance with para (1); and
(b) with the acknowledgement that the consumer would lose that right once the contract had been fully performed by the trader.

Address: ______________________________
Post Code: ____________________________
Signed: _______________________________
Date: _________________________________
Name: ________________________________
Signed: _______________________________